For missed enquiries
Stop missing enquiries when the day gets busy.
If calls, messages, and new enquiries are easy to miss once the team is out working, we help you tighten the handoff so good work does not disappear into the gap.
This usually looks like
You are not ignoring leads. The day is just not set up to catch them cleanly.
This is for trade businesses where new enquiries are coming in while the team is already on jobs, driving, or handling something more urgent.
- Somebody means to come back to the missed call, but it slips once the day moves on.
- New leads arrive across forms, calls, WhatsApp, and messages with no clear handoff.
- The first response depends on whoever happens to notice the enquiry first.
- You end up wondering whether someone picked it up or whether it is still sitting there.
One example
A clearer lead flow stopped new enquiries being missed when the team was busy.
Flight Crew Ltd needed a simple way to make sure new enquiries were seen quickly and handed to the right person, even when the team was on shift or out working.
What changed
We built a simple lead flow in Make that captured new enquiries, sent them to the right place straight away, and made it clear what still needed a response without overbuilding the process.
Result
Lead handling became more reliable, response times improved, and the team stopped relying on memory or checking messages between jobs to see what had come in.
"When we're on shift, we can't be checking every enquiry the second it comes in. Before this, leads could sit too long or get missed when things were busy. Now everything comes through properly, the right person gets notified, and we can respond a lot faster without thinking about it."
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